Orders & Fulfillment

Manage customer orders and fulfillment.

  1. Where to view order details?
  2. How to track your shipment?
  3. How to view purchase order details?
  4. How to top up your wallet?
  5. How to automatically configure product payments?

Where to view order details?

1. Open the Orders section from the left-side menu. Here, you’ll see a list of all your orders, including the order date, product, quantity, total amount, status, and tracking number. 2. Click the order number to open the order details page. 3. On the order details page, you can view all the available information about…

How to track your shipment?

1. In the orders section, click the tracking number of the order you want to track. You will be redirected to the carrier’s tracking page, where you can view the current status and location of your shipment.

How to view purchase order details?

1. To view purchase order details, open the purchase orders section from the left-side navigation menu. 2. Click the purchase order number or open the actions menu and click View to open the purchase order details. 3. Here you can view all purchase order details, including the source order information, purchase order summary, ordered items,…

How to top up your wallet?

1. Open the Wallet section from the left sidebar. Here you can view your current wallet balance, select a top-up amount, or enter a custom amount before adding funds to your wallet. 2. Select one of the predefined top-up amounts or enter a custom amount in the Other field. Then click Reload my balance to…

How to automatically configure product payments?

1. Open the Wallet section from the left sidebar and switch to the Auto-reload tab. Here you can configure automatic wallet top-ups, which will ensure you always have enough balance to pay for new orders. 2. Click Add new to add a new payment method. If you have already saved payment methods, you can select…

How to pay for an order?

1. When you receive a new order, you’ll see a notification indicator and a pop-up notification. Click the cart icon in the top-right corner to go to Checkout and proceed with the order payment. 2. Once you are on the checkout page, review the order details and click Place order. The order will be paid…

How shipping is calculated?

Every product ships from Amazon via Multi-Channel Fulfillment (MCF). Shipping is not added to the product price – it’s charged separately. The shipping cost for a single unit depends on the product’s size & weight tier. Heavier or bulkier items sit in a higher tier and cost more to ship; small light items ship cheaply….

How to change the payment method?

1. On the checkout page, click Update next to the current payment method. 2. Select another available payment method. You can choose a credit or debit card or use your wallet balance. Then click Submit. After that, your payment method will be successfully updated.

How to add a new payment method from checkout?

1. On the checkout page, click Update next to the current payment method. 2. In the payment method window, click Add new method. 3. Enter your card details, including the card number, expiration date, CVC, name on the card, country, and ZIP code. Then click Add card. The new payment method will be successfully added.

How to remove an order?

1. On the checkout page, click the three-dot menu next to the order you want to remove, then click Remove. 2. Confirm the action by clicking Remove. The order will be removed from the checkout.

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