Orders & Fulfillment

Manage customer orders and fulfillment.

  1. Where to view order details?
  2. How to track your shipment?
  3. How to view purchase order details?
  4. How to top up your wallet?
  5. How to automatically configure product payments?

Where to view order details?

1. Open the Orders section from the left-side menu. Here, you’ll see a list of all your orders, including the order date, product, quantity, total amount, status, and tracking number. 2. Click the order number to open the order details page. 3. On the order details page, you can view all the available information about…

How to track your shipment?

1. In the orders section, click the tracking number of the order you want to track. You will be redirected to the carrier’s tracking page, where you can view the current status and location of your shipment.

How to view purchase order details?

1. To view purchase order details, open the purchase orders section from the left-side navigation menu. 2. Click the purchase order number or open the actions menu and click View to open the purchase order details. 3. Here you can view all purchase order details, including the source order information, purchase order summary, ordered items,…

How to top up your wallet?

1. Open the Wallet section from the left sidebar. Here you can view your current wallet balance, select a top-up amount, or enter a custom amount before adding funds to your wallet. 2. Select one of the predefined top-up amounts or enter a custom amount in the Other field. Then click Reload my balance to…

How to automatically configure product payments?

1. Open the Wallet section from the left sidebar and switch to the Auto-reload tab. Here you can configure automatic wallet top-ups, which will ensure you always have enough balance to pay for new orders. 2. Click Add new to add a new payment method. If you have already saved payment methods, you can select…